Deployment Strategist

// About the role

// What you'll own

• –Signed to live to running, on time. Run the kickoff. Coordinate configuration. Run the channel and escalation tests. Train managers and frontline staff. Hold the date.
• –The weekly rhythm across your portfolio. You know where every account stands before it tells you, and the quiet ones don't stall.
• –Adoption past go-live. You watch for drift and step in before a small problem becomes churn.
• –First-line triage. You resolve what you can and route what you can't, so engineering sees patterns instead of noise.
• –Introducing the operator to the agency's office staff, caregivers, and clients. A caregiver then answers the call, and a family knows who is on the line.
• –The playbook. What you learn across the portfolio becomes the standard for the next launch and the feedback Product acts on.

// What we're looking for

• –Deployment execution. You've run onboardings end to end. You held a go-live date, trained a frontline team, and drove an account through adoption. The workflow stuck because you ran the change, not because you handed off a deck.
• –Portfolio management. You've carried many customer motions at once and you set the priority. You don't wait for the escalation.
• –Customer presence. In one week you run a review with an agency owner, train a scheduler, and handle an escalation. The customer never feels like they are managing you.
• –Pattern recognition. You notice when the same friction appears across accounts. You ask why. You feed it back in a way Product can act on.
• –Also: implementation, onboarding, or customer success experience. Home care or healthcare experience is not required. You are comfortable with a product that sometimes gets it wrong. You fix the process around it. NYC and in office full time, with some travel.

// You are not

• –Someone who responds to customers rather than drives them.
• –Someone whose instinct is to escalate rather than resolve.
• –Someone who treats go-live as the finish line.

// Compensation

// Interview process

• –Intro call (30 min). Execution orientation, portfolio management, and why home care.
• –Live scenario (45 min). Three agencies at different stages, one at risk. Walk us through how you'd prioritize the week and handle the at-risk account. No take-home.
• –On-site. Walk us through a deployment you ran: what went wrong, what you fixed, what you'd do differently. Founders chat follows.
• –References. We respond promptly with a decision.

// What we offer

• –Competitive base and meaningful equity. If this works, it should work for you.
• –Equipment stipend: whatever setup makes you fast.
• –Luxury gym membership in NYC. We work in health care. Yours counts too.
• –Daily lunch, and dinner when work runs past dark. Big fan of late-night jams!
• –Time off as needed. We measure output, not hours at a desk.
• –Happy hours, poker nights, and builder events in our Soho office.
• –Snacks in office, including team favorites like Gruns gummies, sardines, protein bars, and midday froyo runs.

// Apply